--- title: "Ellie alternatives for customer email and your own inbox" canonical: https://replypen.com/compare/ellie-alternatives description: "Seven Ellie alternatives compared from their own pages, with prices, including ReplyPen, which publishes this page. Which fits customer email and which fits your own inbox." question: "What are the best Ellie alternatives?" author: "ReplyPen team" published: 2026-09-30 operator: ProBackup BV (Hasselt, Belgium) --- # Ellie alternatives for customer email and your own inbox The best Ellie alternative depends on what you answer. For customer email, ReplyPen (the publisher of this page) drafts replies in your Gmail or Outlook thread from your help center and website, and Fin answers customers on its own inside a helpdesk. For your own busy inbox, Superhuman, Fyxer and Jace draft replies too, and Gemini in Gmail or Copilot in Outlook may already be part of the plan you pay for. [Join the waitlist](https://replypen.com/waitlist). We're opening to new teams soon. We'll email you when your spot is ready. ## Which Ellie alternatives are worth a look? Published by ReplyPen, which is on this list. Facts about the other products checked against their own pages on 2026-09-30; numbers in brackets point to the sources below. ### 1. [ReplyPen](https://replypen.com) (publisher of this page) Best for: Small businesses answering customer email, including shared addresses like support@ Puts a Draft in the Gmail or Outlook thread of every customer email, based on your help center, website and past replies, with a Check note listing what it used. Draft-only today (auto-send for kinds of email you choose is planned for a later version), and your edits go into a Knowledge log you can read. Price: €0.25 per conversation at launch, every feature included ### 2. [Fin](https://fin.ai/) Best for: Support teams in a helpdesk that want AI to answer customers on its own Answers customers across chat, email, phone and messaging in 45 languages and cites its source in email replies. It works in the Intercom helpdesk or with Zendesk, Salesforce, HubSpot or Freshworks, and you can require review before it replies. [1, 2, 3] Price: $0.99 per outcome, plus $29 per helpdesk seat per month on Intercom Full comparison: https://replypen.com/compare/replypen-vs-fin.md ### 3. [Superhuman](https://superhuman.com/mail) Best for: People who want a faster email app with AI drafts for their own inbox Its Business plan adds Auto Drafts, a draft for every message that needs a reply, using your inbox, calendar and the web. The Superhuman Mail app runs on your Gmail or Outlook account. [4, 5, 6] Price: Business $33 per member per month billed annually, Starter $25 Full comparison: https://replypen.com/compare/replypen-vs-superhuman.md ### 4. [Fyxer](https://www.fyxer.com/) Best for: Professionals who want sorting, drafts and meeting notes for their own inbox Sorts email into labels, drafts replies in your tone in the thread and takes meeting notes. It never sends on its own, and its help center says shared inboxes such as support@ are not supported. [7, 8, 9, 10] Price: Pro $32 per person per month billed annually or $49 monthly Full comparison: https://replypen.com/compare/replypen-vs-fyxer.md ### 5. [Jace](https://jace.ai/) Best for: Professionals who want drafts in their own Gmail or Outlook, with auto-send per label once they trust it Creates drafts in your Gmail or Outlook for you to review and send, and its pricing page promises drafts ready when you open your inbox. You can let it send automatically for emails with a label you choose. [11, 12, 13] Price: Plus $25 per month, or $20 billed yearly, with 10,000 credits a month; Pro $50 or $40 ### 6. [Gemini in Gmail](https://workspace.google.com/intl/en/products/gmail/ai/) Best for: Google Workspace users who mainly want help writing and summarising their own email Built into Gmail. Suggested replies, Help me write with details from your other emails and Drive files, and a Sources list of what it used. Not available to people who use a mailbox as a delegate. [14, 15, 16] Price: Included in Google Workspace plans, from €6.80 per user per month Full comparison: https://replypen.com/compare/replypen-vs-gemini-in-gmail.md ### 7. [Copilot in Outlook](https://www.microsoft.com/en-us/microsoft-365-copilot/pricing) Best for: Microsoft 365 teams who mainly want help writing, summarising and prioritising their own email Built into Outlook. It drafts when you type a prompt or choose Help me reply, summarises threads with links to the emails used, and follows Draft Instructions you write. [17, 18, 19] Price: Copilot Chat included with eligible Microsoft 365 plans; Copilot Business from €15.60 per user per month paid yearly Full comparison: https://replypen.com/compare/replypen-vs-copilot-in-outlook.md ## Why look for an Ellie alternative? Ellie is a good fit for a sales, recruiting or founder's inbox: it drafts in the thread in your style, crawls your website and never sends on its own. Its own pages point to the reasons people look further. Background drafting comes with the team plans, while the Casual plan is a browser extension only. Every plan has a daily reply limit except Professional. And Ellie learns from your sent mail and a thumbs up or down, rather than keeping a record of your edits you can read. ## How did we choose and order this list? We read each product's own website, help center and pricing page on the dates shown under Sources, and wrote down only what those pages say. The list is ordered by fit for answering customer email, the job this site is about, so a tool that is excellent for a personal inbox can sit lower. ReplyPen publishes this page and is on it; the label on its entry says so. For a side-by-side view of one product, open its full comparison. ## Questions **Why is ReplyPen on a list it publishes?** Because it is a real alternative for one kind of inbox, customer email. We say so on its entry, check every other product against its own pages and list those pages below with the date we read them. If something is out of date, email us and we correct it. **Which Ellie alternative drafts replies without being asked?** ReplyPen writes a Draft for every customer email, Superhuman's Auto Drafts cover every message that needs a reply on its Business plan, and Fyxer drafts the emails it labels as needing a response. Fin goes further and answers customers itself. Gemini in Gmail suggests replies when you open an email; Copilot in Outlook drafts when you ask. ## Sources 1. [Fin: email](https://fin.ai/channels/email): Says Fin sends replies from your domain, lets you require review first, cites the source in every email and works in 45 languages. Checked 2026-09-30. 2. [Fin Help: FAQs](https://fin.ai/help/en/articles/13975799-faqs): Lists the helpdesks and channels Fin works with. Checked 2026-09-30. 3. [Fin pricing](https://fin.ai/pricing): Lists $0.99 per outcome and $29 per Intercom helpdesk seat per month. Checked 2026-09-30. 4. [Superhuman changelog: Auto Drafts 2.0](https://new.superhuman.com/auto-drafts-2-0-342009): Says every message that needs a reply comes with a draft, using your inbox, calendar and the web, on Business and Enterprise. Checked 2026-09-30. 5. [Superhuman Mail](https://superhuman.com/mail): Says Superhuman Mail is built for teams that use Gmail or Outlook. Checked 2026-09-30. 6. [Superhuman Mail plans](https://superhuman.com/plans/mail): Lists Starter at $25 and Business at $33 per member per month billed annually. Checked 2026-09-30. 7. [Fyxer docs: Using Fyxer with Gmail](https://docs.fyxer.com/get-started/using-fyxer-with-gmail.md): Lists the labels Fyxer sorts email into. Checked 2026-09-30. 8. [Fyxer Help: How Fyxer drafts your emails and where to find them](https://support.fyxer.com/article/how-fyxer-drafts-your-emails-and-where-to-find-them): Says Fyxer never sends drafts automatically and drafts appear in the thread. Checked 2026-09-30. 9. [Fyxer Help: Does Fyxer work with shared inboxes or shared mailboxes?](https://support.fyxer.com/article/does-fyxer-work-with-shared-inboxes-or-shared-mailboxes): Says shared inboxes and shared mailboxes, including support@ inboxes, are not supported. Checked 2026-09-30. 10. [Fyxer pricing](https://www.fyxer.com/pricing): Lists Pro at $32 per person per month billed annually or $49 monthly. Checked 2026-09-30. 11. [Jace docs: Gmail sync overview](https://jace.ai/docs/gmail-sync-overview): Says Jace creates a draft in Gmail or Outlook for you to review and send. Checked 2026-09-30. 12. [Jace docs: AI drafting](https://jace.ai/docs/ai-drafting): Describes Draft with AI on a thread and auto-send for emails with a label you choose. Checked 2026-09-30. 13. [Jace pricing](https://jace.ai/pricing): Lists Plus at $25 per month or $20 billed yearly with 10,000 credits and "Drafts ready when you open your inbox", and Pro at $50 or $40. Checked 2026-09-30. 14. [Gmail Help: Help me write](https://support.google.com/mail/answer/13955415?hl=en&co=GENIE.Platform%3DDesktop): Says Help me write takes details from your other emails and Drive files, and that clicking Sources shows what it used. Checked 2026-09-30. 15. [Gmail Help: Set up mail delegation](https://support.google.com/mail/answer/138350?hl=en): Lists Gemini in Gmail among the features not available to delegates. Checked 2026-09-30. 16. [Google Workspace pricing](https://workspace.google.com/intl/en/pricing): Lists Business Starter at €6.80 per user per month with Gemini in Gmail. Checked 2026-09-30. 17. [Microsoft Support: Draft an email message with Copilot in Outlook](https://support.microsoft.com/en-us/office/draft-an-email-message-with-copilot-in-outlook-3eb1d053-89b8-491c-8a6e-746015238d9b): Says you type a prompt, or tap Help me reply on mobile, then edit the draft and send it. Checked 2026-09-30. 18. [Microsoft Support: Ask Copilot to make email drafts sound like you](https://support.microsoft.com/en-us/outlook/copilot-outlook/ask-copilot-to-make-email-drafts-sound-like-you): Describes custom instructions you type to shape how Copilot drafts email. Checked 2026-09-30. 19. [Microsoft 365 Copilot pricing (Ireland)](https://www.microsoft.com/en-ie/microsoft-365-copilot/pricing): Lists Copilot Business at €15.60 per user per month paid yearly as a first-year offer, and Copilot Chat with Copilot in Outlook at no additional cost with eligible plans. Checked 2026-09-30. 20. [Ellie pricing](https://tryellie.com/pricing/): Lists Casual at €17, Business at €35 and Professional at €75 per month with 25, 100 and unlimited replies a day, and says auto-drafts are not included on Casual. Checked 2026-09-30. 21. [Ellie Help: Connect your inbox and turn on auto-drafts](https://help.tryellie.com/connect-your-inbox-turn-on-auto-drafts): Says Ellie learns your style from your sent folder and uses thumbs up or down in its web app as feedback. Checked 2026-09-30. 22. [Ellie: use cases](https://tryellie.com/for/): Describes how teams in sales, recruiting and real estate, and founders running their own inbox, use Ellie. Checked 2026-09-30. Something out of date? Email info@replypen.com and we correct it. ## Related - [ReplyPen vs Ellie for customer email](https://replypen.com/compare/replypen-vs-ellie.md): Ellie and ReplyPen both draft replies in Gmail and Outlook. Where they differ for customer email, in learning, sending and price. Sourced, dated comparison. - [ReplyPen vs Fyxer for customer email](https://replypen.com/compare/replypen-vs-fyxer.md): Fyxer sorts one professional's inbox and drafts replies. ReplyPen drafts answers to customer email from your help center, for shared inboxes too. Sourced, dated comparison. - [ReplyPen vs Superhuman for customer email](https://replypen.com/compare/replypen-vs-superhuman.md): Superhuman is a fast email app with AI drafts, priced per member. ReplyPen drafts answers to customer email in your own Gmail or Outlook, per conversation. Sourced, dated comparison.