---
title: "ReplyPen use cases: who uses it to answer customer email"
canonical: https://replypen.com/for
operator: ProBackup BV (Hasselt, Belgium)
---

# Use cases

ReplyPen drafts replies to customer email for small businesses that answer it in Gmail or Outlook. Each page below covers one kind of inbox: the questions it gets, the sources ReplyPen reads, and where a person stays in the loop.

- [How to answer customer email for a SaaS product](https://replypen.com/for/saas-support.md): Drafts for your SaaS support inbox in Gmail or Outlook, from your help center, website and past replies, each with a Check note. Nothing is sent without you.
- [AI Drafts for a shared support inbox in Gmail or Outlook](https://replypen.com/for/shared-support-inbox.md): Connect support@ or info@ and ReplyPen leaves a Draft in each customer thread for the whole team, skips the noise, and shows the lead how many Drafts went out as written.
- [Answer customer email faster as a founder, in your own tone](https://replypen.com/for/founders.md): For owners who answer customer email themselves. ReplyPen writes a Draft in your tone in Gmail or Outlook, ready on your laptop or phone. You check it, fix it and send it.
- [AI Drafts for webshop customer email in Gmail or Outlook](https://replypen.com/for/ecommerce.md): Delivery times, returns, sizes and delivery countries answered from your store's own pages and past replies, as a Draft in Gmail or Outlook, in your customer's language.