Ellie alternatives for customer email and your own inbox
The best Ellie alternative depends on what you answer. For customer email, ReplyPen (the publisher of this page) drafts replies in your Gmail or Outlook thread from your help center and website, and Fin answers customers on its own inside a helpdesk. For your own busy inbox, Superhuman, Fyxer and Jace draft replies too, and Gemini in Gmail or Copilot in Outlook may already be part of the plan you pay for.
Published by ReplyPen, which is on this list. Facts about the other products are checked against their own pages, most recently on 30 September 2026; numbers link to the sources at the bottom of this page.
1
ReplyPen
Publisher of this page
Best for: Small businesses answering customer email, including shared addresses like support@
Puts a Draft in the Gmail or Outlook thread of every customer email, based on your help center, website and past replies, with a Check note listing what it used. Draft-only today (auto-send for kinds of email you choose is planned for a later version), and your edits go into a Knowledge log you can read.
Price: €0.25 per conversation at launch, every feature included
Best for: Support teams in a helpdesk that want AI to answer customers on its own
Answers customers across chat, email, phone and messaging in 45 languages and cites its source in email replies. It works in the Intercom helpdesk or with Zendesk, Salesforce, HubSpot or Freshworks, and you can require review before it replies.1,2,3
Price: $0.99 per outcome, plus $29 per helpdesk seat per month on Intercom
Best for: People who want a faster email app with AI drafts for their own inbox
Its Business plan adds Auto Drafts, a draft for every message that needs a reply, using your inbox, calendar and the web. The Superhuman Mail app runs on your Gmail or Outlook account.4,5,6
Price: Business $33 per member per month billed annually, Starter $25
Best for: Professionals who want sorting, drafts and meeting notes for their own inbox
Sorts email into labels, drafts replies in your tone in the thread and takes meeting notes. It never sends on its own, and its help center says shared inboxes such as support@ are not supported.7,8,9,10
Price: Pro $32 per person per month billed annually or $49 monthly
Best for: Professionals who want drafts in their own Gmail or Outlook, with auto-send per label once they trust it
Creates drafts in your Gmail or Outlook for you to review and send, and its pricing page promises drafts ready when you open your inbox. You can let it send automatically for emails with a label you choose.11,12,13
Price: Plus $25 per month, or $20 billed yearly, with 10,000 credits a month; Pro $50 or $40
Best for: Google Workspace users who mainly want help writing and summarising their own email
Built into Gmail. Suggested replies, Help me write with details from your other emails and Drive files, and a Sources list of what it used. Not available to people who use a mailbox as a delegate.14,15,16
Price: Included in Google Workspace plans, from €6.80 per user per month
Best for: Microsoft 365 teams who mainly want help writing, summarising and prioritising their own email
Built into Outlook. It drafts when you type a prompt or choose Help me reply, summarises threads with links to the emails used, and follows Draft Instructions you write.17,18,19
Price: Copilot Chat included with eligible Microsoft 365 plans; Copilot Business from €15.60 per user per month paid yearly
Ellie is a good fit for a sales, recruiting or founder’s inbox: it drafts in the thread in your
style, crawls your website and never sends on its own. Its own pages point to the reasons people
look further. Background drafting comes with the team plans, while the Casual plan is a browser
extension only. Every plan has a daily reply limit except Professional. And Ellie learns from your
sent mail and a thumbs up or down, rather than keeping a record of your edits you can read.
How did we choose and order this list?
We read each product’s own website, help center and pricing page on the dates shown under Sources,
and wrote down only what those pages say. The list is ordered by fit for answering customer email,
the job this site is about, so a tool that is excellent for a personal inbox can sit lower. ReplyPen
publishes this page and is on it; the label on its entry says so. For a side-by-side view of one
product, open its full comparison.
Questions
Why is ReplyPen on a list it publishes?
Because it is a real alternative for one kind of inbox, customer email. We say so on its entry, check every other product against its own pages and list those pages below with the date we read them. If something is out of date, email us and we correct it.
Which Ellie alternative drafts replies without being asked?
ReplyPen writes a Draft for every customer email, Superhuman's Auto Drafts cover every message that needs a reply on its Business plan, and Fyxer drafts the emails it labels as needing a response. Fin goes further and answers customers itself. Gemini in Gmail suggests replies when you open an email; Copilot in Outlook drafts when you ask.
Sources
Fin: emailSays Fin sends replies from your domain, lets you require review first, cites the source in every email and works in 45 languages.Checked 30 September 2026
Fin Help: FAQsLists the helpdesks and channels Fin works with.Checked 30 September 2026
Fin pricingLists $0.99 per outcome and $29 per Intercom helpdesk seat per month.Checked 30 September 2026
Superhuman changelog: Auto Drafts 2.0Says every message that needs a reply comes with a draft, using your inbox, calendar and the web, on Business and Enterprise.Checked 30 September 2026
Superhuman MailSays Superhuman Mail is built for teams that use Gmail or Outlook.Checked 30 September 2026
Superhuman Mail plansLists Starter at $25 and Business at $33 per member per month billed annually.Checked 30 September 2026
Fyxer pricingLists Pro at $32 per person per month billed annually or $49 monthly.Checked 30 September 2026
Jace docs: Gmail sync overviewSays Jace creates a draft in Gmail or Outlook for you to review and send.Checked 30 September 2026
Jace docs: AI draftingDescribes Draft with AI on a thread and auto-send for emails with a label you choose.Checked 30 September 2026
Jace pricingLists Plus at $25 per month or $20 billed yearly with 10,000 credits and "Drafts ready when you open your inbox", and Pro at $50 or $40.Checked 30 September 2026
Gmail Help: Help me writeSays Help me write takes details from your other emails and Drive files, and that clicking Sources shows what it used.Checked 30 September 2026
Microsoft 365 Copilot pricing (Ireland)Lists Copilot Business at €15.60 per user per month paid yearly as a first-year offer, and Copilot Chat with Copilot in Outlook at no additional cost with eligible plans.Checked 30 September 2026
Ellie pricingLists Casual at €17, Business at €35 and Professional at €75 per month with 25, 100 and unlimited replies a day, and says auto-drafts are not included on Casual.Checked 30 September 2026
Ellie and ReplyPen both draft replies in Gmail and Outlook. Where they differ for customer email, in learning, sending and price. Sourced, dated comparison.
Fyxer sorts one professional's inbox and drafts replies. ReplyPen drafts answers to customer email from your help center, for shared inboxes too. Sourced, dated comparison.
Superhuman is a fast email app with AI drafts, priced per member. ReplyPen drafts answers to customer email in your own Gmail or Outlook, per conversation. Sourced, dated comparison.
Answer your customers well, in less time.
ReplyPen writes a Draft for each customer email in Gmail or Outlook, with a Check note showing what it used.
