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ReplyPen drafts replies to customer email for small businesses that answer it in Gmail or Outlook. Each page below covers one kind of inbox: the questions it gets, the sources ReplyPen reads, and where a person stays in the loop.
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ToSarah LindqvistDraft ready
ReCan I change my delivery address?
Hi Sarah,
Yes, you can. Orders can be changed until they are packed, which usually happens the morning after you order. Reply with the new address and we'll update order 4821 today.
If it has already been packed, we can redirect it with the carrier for free. It just takes one extra day.
Best, Tom
Check note
- Help article: Changing an order after checkout
- Website: Shipping and returns page, redirect policy
- Past email: your reply to a similar question on 12 Aug